Technical Support

The program won’t start or shows a blank window

• Check that you are on 64-bit Windows 10 version 2004 or later, or Windows 11.
• Install or repair Microsoft Edge WebView2 Runtime from Microsoft’s website. The editor window needs it.
• Restart Windows, then try again.

The microphone isn’t listed or the meter doesn’t move

• Open Settings › Privacy & security › Microphone and allow desktop apps to use it.
• Reconnect USB microphones and choose the device again in the recorder.
• Check the device is not muted in Settings › System › Sound.

Computer sound records as silence

Select the playback device you are actually listening on. If you switch from speakers to headphones, choose the new device in the recorder too.

A file won’t open

The file may use an unsupported codec or DRM protection. Convert it to WAV in the program that plays it and open the WAV. See FAQ question 7.

Video or YouTube import fails

• The first import needs internet access to prepare helper components.
• Use Help › Update YouTube download module, then retry.
• Private, age-restricted or region-locked videos may not import.

Lost work after a crash

Restart the program and look for the recovery prompt for drafts. Turn on auto-backup so you always have a recent copy.

Still need help?

Email support@audio-editor.com and include:

• Your Windows version (press Win+R, type winver)
• The program version (Help menu)
• What you did, what you expected, and any error message
• Your microphone or sound card, for recording problems